Please be advised that upon renting you agree to the polices stated below.
We accept bookings several months in advance, however this is done on ‘first in, first served’ basis. Once the booking for the garment has been made, the payment is required to be paid in full just like any other regular booking. Courier fees will be added to your cart with a flat rate of $10 for overnight shipping, included in this is a prepaid return courtier bag.
If you are booking a last-minute order for a Saturday event, you as the renter are required to call NZ Post to confirm that they do Saturday deliveries in your area.
Wearing the garment is the best part, and we know how important it is to look and feel your best. Although our rentals aren’t all brand new on your first rent, we aim to keep them looking as excellent and in as near new condition that we can. This is why it is vital that as the renter you are wary of anything that could damage its condition. Please avoid large statement pieces of jewelry that could snag the material of the dress, wearing embellished clutches. Please be wary of smoking, cutting the dress on the bottoms of high heels.
We love looking tan; however, it is important when wearing one of our garments that you tan 1-2 days before hand. This is to avoid any tan marks that could be left on the dress. If we find that there are tan marks, you will incur an extra charge.
We understand that hiring a garment should be easy and fun, however in some cases there is the likelihood that things can go wrong. Below are a few housekeeping rules that outline what happens and what is required if something goes wrong while you rent with us.
We try to provide our customers with as much size information as possible in regards to the fit, style and length where required. We are more than happy to answer any questions that you may have about the garment. We understand that you are unable to try the garment on, however we do offer to have your garment exchanged for a different one if it is available for your desired date, and if you are truly not happy with the fit. This is subject to the conditions following:
- Communication between Sage's Designer Closet and you as the customer has been established via email within 2 hours of reviewing the dress. Please contact us at firstname.lastname@example.org. If we receive contact after this time, we will not accept an exchange.
- It must be clear that the garment is unworn, undamaged and unwashed.
- The garment must be sent back to us the day that the dress has arrived to you.
Unlikely event of delay
We use NZ Post to courier our parcels nationwide using overnight delivery, which are trackable via the NZ Post website. We try to monitor each tracking number on our end, to make sure that our garments get to you on time.
After your booking has been fulfilled, and we have provided you with the tracking number, it is the responsibility of the customer to ensure that the parcel arrives to you on time. We highly recommend tracking the package by turning on
"delivery updates" on the tracking parcel page (https:www.nzpost.co.nz/tools/tracking/). Once this is set up, you will be emailed every time the parcel is scanned/in transit. If you find that there are any delays in transit, we recommend calling Courier Post on 0800 268 743.
The option for a refund or a store credit for items that do not arrive on time, may be offered at our discretion. If this happens, we will investigate the situation to see if any unforeseeable events could have delayed the package.
The option of a refund or store credit will be determined on a case-by-case basis, at the full discretion of Sage's Designer Closet.
If we find that the parcel has been lost by NZ Post, we will aim to do our best to send a replacement in time for your event, or offer a store credit or refund.
Last Minute/Morning Weekend Events
If an unforeseen events occurs, and you book a dress less than 48 hours before the event, we will not be able to offer a refund if the package does not arrive on time. This is due to the fact that we were simply not provided with enough time to ensure that the garment would arrive to you on time. If you are aware that your event starts in the morning (especially on a week day), we advise that you get in touch with us as soon possible to ensure that the garment gets to you on time. If you fail to do so, and we are unable to get the garment to you before your event, we will not issue a refund or store credit.
We receive our garments back to Sage's Designer Closet on Tuesdays, we then aim to post them out on Wednesday's to our next customers. If the item does not arrive in time for the date you have provided to us, we may provide a store credit for the cost of the item. If you are worried about your item arriving on time for a weekday, please contact us at email@example.com, as it is easier to provide timelines on a case-by-case basis.
As a rental business, we must rely on timely returns. Garments are often booked out, therefore delaying the return of a garment breaches our Hire Policy, as it can inconvenience subsequent customers. If garments are not returned in the agreed return date, the hire fee will be charged again, each week until the garment is not received.
*** In the unfortunate case that the garment is not returned at all due to it being stolen or lost, or kept by the renter, the full RRP will be charged on top of the hire price that was paid (this will be enforced where the garment has not been received within 14 days from the return date).
In the situation that damage does occur while the garment is in your care, you (the renter) are liable to pay for the full cost of any repair. Please do not hesitate to email us as soon as you are aware of any damage so that we can figure out a solution (firstname.lastname@example.org). If the garment can not be repaired to an appropriate standard, you (the renter) are liable to pay us the RRP stated on the specific garment you rented on.
These rules apply to:
- If the garment needs to be dry-cleaned (trying to wash the garment yourself to save money will only ruin the fabric, causing damage to the dress for another fee. We highly recommend you do not wash our garments).
- Any damage done to the functionalities of the dress: i.e. a zipper needs fixing, or a strap has to be replaced. This will incur a $50 fee.
- If the damage to the garment takes more than 1 business day to repair- you will be charged an extra weeks rental fee.
* In order to recover any lost profits where a garment has been damaged/needs replacing & cannot be rented out during this period, Sage's Designer Closet has the right to charge 1x additional rental fee for every 5 business days that a resolution and/or payment has not been made, in addition to any damage/replacement/late return fees that you may have incurred.
In the event that you refuse to cooperate with Sage's Designer Closet, including but not limited to not responding or ignoring communication, making false statements about the incident at hand or payments made, or refusing to pay for damage, we reserve the right to refer the matter to BayCorp Ltd. This can affect your credit rating score for the next five years, limiting your ability to get a loan, apply for credit cards, house loans- or any other financial support.
Such legal fees incurred by us in collecting the debt will be added to your payment schedule.
We strongly encourage that our services only be used by members who are 16 years and older, and whom are able to from legally binding contracts under applicable law. If you are wanting to use our services, register with our website, or create an account in order to use the Services we use on provide, you represent and warrant that that: (a) you are at least 16 years old (or have express permission to rent one of our garments from your parent or legal guardian), (b) you are located and reside in New Zealand, and (c) all registration that you submit and use on the website to make any purchases is truthful and accurate.
Any user under the age of 16 must at all times use our services under the supervision of a paternal or legal guardian who is at least 18 years of age. IF you are a parent or legal guardian agreeing to these terms for the benefit of a child under the age of 16, you hold the responsibly for his or her use of the services and the rental or purchase of any Products, including all legal liability he or she may incur under this contact. IF you are a PARENT, please enter YOUR number and email under the contact details for the order so that we can contact you directly if anything were to go wrong prior to, or following, your return of the garment.
TERMS & CONDITIONS